Centrecom is a leading multi-lingual contact centre based in Malta, with an impressive global client list, and a management team with years of experience in the industry. We are your contact to the world and the face of your customer care.
Centrecom Ltd is more than a call centre, because...
We speak your customers' language - We offer a professional, cost-effective contact centre staffed by native English speakers as well as a multilingual team offering seven languages including:
- Dutch
- Flemish
- French
- German
- Italian
- Maltese
- Russian
We integrate seamlessly with your business - We deploy the latest technology and use integrated media - voice, email, fax and chat - to ensure our service is as seamless, smart and simple as can be.
We are an extended part of your business - We become your virtual team, thus client interaction is of utmost importance to ensure that you are continuously engaged and updated on our performance. At Centrecom Ltd we offer inbound and outbound contact centre services to virtually any business located anywhere.
We have a location advantage - We are based in Malta, a fast-growing, near-sourcing location in a European time zone that offers a highly-skilled workforce and immense cost-savings. English is one of Malta's official languages and is spoken with accent-free diction.
The Maltese workforce is well-educated, intelligent, hard-working, multi-lingual, motivated and highly productive. Malta has invested heavily in education at all levels. ICT is taught in schools from primary age level and forms an integral part of today's curriculum. Lower labour costs than Western Europe contribute to the lower costs for companies seek when outsourcing activities to near shore locations.
We offer you the entire customer service integration cycle - Centrecom Ltd is a one stop shop for all your back-office requirements too. Through our other in-house operation BPO Services Ltd, we offer specialised business support that includes revenue accounting for the airline industry, as well as regular back-office services to any industry, and all under one roof.
