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Home 2019-04-18T16:43:47+00:00

Who We Are

Centrecom takes pride in enabling brands to develop and maintain an excellent reputation. Nowadays, understanding market needs and offering a positive Customer Experience makes the difference between those who perish and those who flourish. Centrecom’s contribution drives the Clients’ growth.

Centrecom is the go-to Business Process Outsourcing partner offering a range of B2B and B2C solutions tailored to its client’s needs.  Services range from a 24/7 Multi-lingual Customer Support services via telephone, email, live chat and social media contact channels, to other specialized services such as Fraud Detection, Moderation & Prevention and Outbound Sales & Tele-market Research; Back Office functions, including Business Process Mapping & Optimization, Document Management Services, Data Entry and Data Validation; and Airline Revenue Accounting and Representation (GSA) services. We also offer Content Writing and Social Media Listening, Monitoring & Management helping brands communicate effectively to their clients or potential customers.

With 30+ years experience, Centrecom remains one of the leading companies in Europe within the BPO Industry.

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Our Services

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Our Services

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Our Clients and Partners

The high level of professionalism shown by Centrecom in the customer service delivery rendered to our entity is highly commendable. Their expertise in the call centre and customer care industries has greatly enhanced our entity’s public image through the excellent service provided to our clients. Looking forward to many more years of business relationship with Centrecom!

Through Centrecom we are ensuring that Jobsplus clients receive a quality service in a timely manner. More than ninety per cent of the calls are replied to, with about three in four answered in less than thirty seconds. Through this collaboration, our clients have multiple channels of contact where queries can be handled over the phone. As a result, Jobsplus has been able to provide a more client centred approach.

Clyde Caruana, Jobsplus

Centrecom does an excellent job of managing our Department of Social Security calls. The team ensures all information is logged directly into our system and they proactively manage calls ensuring escalations are actioned when needed and our client is kept informed. The Call Centre have done an excellent job tailoring their system to our requirements and are very easy to work with. We have established a partnership based on trust and understanding. Any concerns are dealt with immediately. I’m completely satisfied with the service and wouldn’t hesitate to recommend Centrecom’s services to others.

I reached out to Centrecom for assistance with a major database reorganisation process. With their assistance, I was able to focus my team’s attention on higher priority tasks during one of the busiest periods of the year. Centrecom was able to help us out within days of our request and their staff were super friendly and efficient. They managed, in a few days, to turn around a job that seemed long and never-ending for us. Thank you so much!

Trevor Westacott, NetEnt

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