The high level of professionalism shown by Centrecom in the customer service delivery rendered to our entity is highly commendable. Their expertise in the call centre and customer care industries has greatly enhanced our entity’s public image through the excellent service provided to our clients. Looking forward to many more years of business relationship with Centrecom!
Through Centrecom we are ensuring that Jobsplus clients receive a quality service in a timely manner. More than ninety per cent of the calls are replied to, with about three in four answered in less than thirty seconds. Through this collaboration, our clients have multiple channels of contact where queries can be handled over the phone. As a result, Jobsplus has been able to provide a more client centred approach.
Centrecom does an excellent job of managing our Department of Social Security calls. The team ensures all information is logged directly into our system and they proactively manage calls ensuring escalations are actioned when needed and our client is kept informed. The Call Centre have done an excellent job tailoring their system to our requirements and are very easy to work with. We have established a partnership based on trust and understanding. Any concerns are dealt with immediately. I’m completely satisfied with the service and wouldn’t hesitate to recommend Centrecom’s services to others.
I reached out to Centrecom for assistance with a major database reorganisation process. With their assistance, I was able to focus my team’s attention on higher priority tasks during one of the busiest periods of the year. Centrecom was able to help us out within days of our request and their staff were super friendly and efficient. They managed, in a few days, to turn around a job that seemed long and never-ending for us. Thank you so much!