Organisations who have entrusted us with their Brand
I was pleasantly surprised with the service I was offered over Facebook. The support agent was truly understanding and took the time to explain the technical procedure I needed to fulfill. She also asked whether she needed to hold on until my transaction was complete.
Not only was my query answered to in a short span of time, but this was coupled by friendliness and clarify.
It is sometimes so daunting to contact a call centre who talks to you in very technical language. I was lucky enough to be served by a call agent, who not only knew her stuff but also understood that all the technical terminology was new to me. She nonetheless spoke in layman’s terms and made the process much easier for me.