One of the first steps in building a Customer Centric Strategy is looking at the Customer Journey – here is the what, how, why and when. The Customer Journey is a 360° holistic view [...]
While society continues to better understand the Importance of Customer Service The Importance of Customer Service we still come across business who haven’t drawn up a Customer Centric Strategy. In other blogs we have looked [...]
Centrecom offers a one-stop shop service when it comes to Outsourcing of Back Office operations. An integral part of our operation is our specialization in Revenue Accounting services where highly specialized staff give peace of [...]
With Back Office work often being put at the back of the operations, we often don't understand that such tasks are often the backbone of a company's operation. Have you ever considered the advantages that Outsourcing of such Back Office work brings along? Have a quick read through as to what type of work can be outsourced and the benefits of outsourcing this.
Did you know that despite the online travel market presence, General Sales Agency (GSA) still play a significant role in an Airline's marketing strategy that at times can bring back 10-20% growth each each year? Have a look at this blog to get a quick insight at the benefits of Airlines partnering up with a reliable GSA
Into the Future STOP and THINK! Has the Customer changed over the years? Is the Customer Journey any different today in such a digital world as it was a decade or two ago? You might [...]