Into the Future STOP and THINK! Has the Customer changed over the years? Is the Customer Journey any different today in such a digital world as it was a decade or two ago? You might [...]
Centrecom – We believe in Customer Service Looking at the importance of having Customer Service at the Centre of your Operations It’s the holiday season and everywhere worldwide, people start getting ready on giving [...]
In this article, being the last of our Blockchain month, we’re going to be talking about KYC, the process of Knowing Your Customers. But before moving on to this, let’s backtrack to Blockchain, as [...]
A 2-step Guide on Delivering Great Customer Service Customer Support. We hear about it, we experience it first-hand as consumers, we might offer it, but what is it really and what does it mean [...]
A 360 view to your Customer Service Delivery Multi-Channel: Offering customers the option to interact with you using various platforms which all work separately Omni-Channel: Offering customers the option to interact with you [...]
With Blockchain on the rise, we look into the important role Customer Support still has to play despite of the technology’s apparent aim to remove intermediaries. A common term that we hear when talking [...]
Everyone is focusing on regulating a company, setting everything in order to commence operations - but what about the Customer Service? The last thing that often comes to mind when a company is setting up [...]
Whilst some companies feel very strongly about keeping their communication and customer support function in-house, companies should allow the experts to handle the most sensitive tasks, that is, of communicating to customers in the most professional manner possible.
