“The difference between good and excellent: details!” – UNKNOWN. Have we stopped to consider the details in our customer’s experience? When was the last time you put yourself in the customer’s shoes? Did you know that [...]
We live in a society where everything is defined by its value. When it comes to taking Customer Centric Approach, Customer Value plays a vital role because by adding Customer Value, companies gain Competitive Advantage. [...]
One of the first steps in building a Customer Centric Strategy is looking at the Customer Journey – here is the what, how, why and when. The Customer Journey is a 360° holistic view [...]
While society continues to better understand the Importance of Customer Service The Importance of Customer Service we still come across business who haven’t drawn up a Customer Centric Strategy. In other blogs we have looked [...]
A I – Two letters that are commonly being heard across all industries in the business world. But what is so big about AI?? Simply enough AI stands for Artificial Intelligence, however, to explain [...]
Have you clarified the importance of Customer Service but still struggling in keeping your customers happy? This week’s blog will give you an insight how to drive and maintain your customers’ satisfaction levels high. [...]
Into the Future STOP and THINK! Has the Customer changed over the years? Is the Customer Journey any different today in such a digital world as it was a decade or two ago? You might [...]
Centrecom – We believe in Customer Service Looking at the importance of having Customer Service at the Centre of your Operations It’s the holiday season and everywhere worldwide, people start getting ready on giving [...]
In this article, being the last of our Blockchain month, we’re going to be talking about KYC, the process of Knowing Your Customers. But before moving on to this, let’s backtrack to Blockchain, as [...]
A 2-step Guide on Delivering Great Customer Service Customer Support. We hear about it, we experience it first-hand as consumers, we might offer it, but what is it really and what does it mean [...]
