The Customer Journey…Mapping a Success Story
One of the first steps in building a Customer Centric Strategy is looking at the Customer Journey – here is the what, how, why and when. The Customer Journey is a 360° holistic view [...]
Building a Customer Centric Strategy
While society continues to better understand the Importance of Customer Service The Importance of Customer Service we still come across business who haven’t drawn up a Customer Centric Strategy. In other blogs we have looked [...]
Incorporating AI: The Future of Customer Support
A I – Two letters that are commonly being heard across all industries in the business world. But what is so big about AI?? Simply enough AI stands for Artificial Intelligence, however, to explain [...]
Driving your Customer Satisfaction
Have you clarified the importance of Customer Service but still struggling in keeping your customers happy? This week’s blog will give you an insight how to drive and maintain your customers’ satisfaction levels high. [...]
The future is here: The rise of the Digital Customer Service Era
Into the Future STOP and THINK! Has the Customer changed over the years? Is the Customer Journey any different today in such a digital world as it was a decade or two ago? You might [...]
The Importance of Customer Service
Centrecom – We believe in Customer Service Looking at the importance of having Customer Service at the Centre of your Operations It’s the holiday season and everywhere worldwide, people start getting ready on giving [...]
KYC – The Process of Knowing Your Customers
In this article, being the last of our Blockchain month, we’re going to be talking about KYC, the process of Knowing Your Customers. But before moving on to this, let’s backtrack to Blockchain, as [...]
A Customer Support Experience that goes the Extra Mile
A 2-step Guide on Delivering Great Customer Service Customer Support. We hear about it, we experience it first-hand as consumers, we might offer it, but what is it really and what does it mean [...]
Opting for an Omni-channel instead of a Multi-channel
A 360 view to your Customer Service Delivery Multi-Channel: Offering customers the option to interact with you using various platforms which all work separately Omni-Channel: Offering customers the option to interact with you [...]
Customer Support as a valuable asset rather than an intermediary
With Blockchain on the rise, we look into the important role Customer Support still has to play despite of the technology’s apparent aim to remove intermediaries. A common term that we hear when talking [...]