Into the Future STOP and THINK! Has the Customer changed over the years? Is the Customer Journey any different today in such a digital world as it was a decade or two ago? You might [...]
A 2-step Guide on Delivering Great Customer Service Customer Support. We hear about it, we experience it first-hand as consumers, we might offer it, but what is it really and what does it mean [...]
A 360 view to your Customer Service Delivery Multi-Channel: Offering customers the option to interact with you using various platforms which all work separately Omni-Channel: Offering customers the option to interact with you [...]
With Blockchain on the rise, we look into the important role Customer Support still has to play despite of the technology’s apparent aim to remove intermediaries. A common term that we hear when talking [...]
Everyone is focusing on regulating a company, setting everything in order to commence operations - but what about the Customer Service? The last thing that often comes to mind when a company is setting up [...]
Whilst some companies feel very strongly about keeping their communication and customer support function in-house, companies should allow the experts to handle the most sensitive tasks, that is, of communicating to customers in the most professional manner possible.