Your Brand

Customer Experience

The only true competitive advantage left in our age

Listening

What are your customers saying about you?

Quality Assurance

As a customer-centric company with many years of experience, we understand that quality customer service is key to our customers’ success.

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Customer Experience

Customer experience mapping is one of the modern phenomena that all businesses are taking on board. We provide a solid technical platform, a proactive innovative approach and a myriad of customisable services that can help any company, big or small provide high quality customer service.

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Listening

A Brand’s reputation is a big part of its equity. Monitoring this reputation, especially online, through social listening is a very important way of safeguarding one’s Brand. Whilst offering customer contact through social platforms we also listen to what is being said about your brand in order to interject any public qualms clients might create and resolving them with urgency.

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Account Management

A good relationship between Centrecom and our clients is essential for the success of the project. Relationships are effectively managed with regular communication, continual transparency, and by providing the right amount of customisation to fulfil specific client requirements.

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Brand Care

We understand that in today’s world any business’ strongest asset is its Brand. We help our clients see their Brand through their customers eyes in order to help them improve loyalty and ultimately their bottom line.

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Ready to Talk?

We’re here to listen