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Services 2019-05-10T11:56:35+00:00

How can we help?

How can we help?

Omni-Channel
Contact Centre

We understand that it takes a solid IT infrastructure, constant training and multiple communication touch points to offer a truly remarkable customer experience.

In today’s hyper connected world, offering good customer service also means comprehensive channel coverage through customer service for a seamless experience between the various platforms.  Our omni-channel contact centre platform allows us to offer our clients’ customer service through one platform, and ensures that the customer is given the same message throughout, building a feeling of familiarity and strong rapport with the client’s brand/service.

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Multi-Lingual Customer Service

Our competitive advantage lies in the cultural proximity of our agents to your customers and we assure the highest levels of proficiency by employing high quality Customer Support Agents (CSAs) that are either mother tongue speakers or second language speakers.

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VIP Client & Sales Management

At Centrecom we offer custom solutions tailored to your business needs. We provide fully-integrated solutions that help our clients acquire new customers and develop stronger customer relationships.
Our Outbound and Inbound Services cover all digital channels and all our services can be offered across all your platforms and channels in all the languages we provide 24/7.

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Airline Representation & Accounting

We offer a complete multi-channel solution to allow for a successful and consistent revenue accounting process, including customised reporting functions, specialised for the airline industry.

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Back Office Functions

We have extended our Business Process Outsourcing Services so that we can support our clients even with their Back Office operation.  We offer a range of Back Office solutions that encompass a number of micro-services resulting in a high quality support service package. Our service proposition allows small but fast growing SME’s and start-ups to reap all the benefits from high quality and professional back office agents; and we make this accessible at an affordable price.

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Content Marketing

Content Marketing is fast becoming the most effective means of communication as clients prefer informational messages rather than promotional ones. As a small company you may not have the resources to produce material such as articles or social media posts. This is where Centrecom steps in.

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Ready to Talk?

We’re here to listen

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