Omni-Channel Contact Centre 2019-08-20T10:50:43+00:00

Omni-Channel Contact Centre

We understand that it takes a solid IT infrastructure, constant training and multiple communication touch points to offer a truly remarkable customer experience.

In today’s hyper connected world, offering good customer service also means comprehensive channel coverage through customer service for a seamless experience between the various platforms. Customers that do not experience first contact resolution tend to go cross channel. This is where a seamless experience can help prevent friction with customers.

Your mobile, desktop and social customer support need to be readily available and highly responsive. They can also be used as innovative ways of stimulating new purchases or interactions from your loyal existing customers. The right message at the right time can boost your sales and stimulate repeat business.

We have developed a number of services that help our customers, big and small, get access to an omni-channel support function. Our omni-channel contact centre platform allows us to offer our clients’ customer service through one platform, and ensures that the customer is given the same message throughout, building a feeling of familiarity and strong rapport with the client’s brand/service.

The most commonly requested packages would entail the following services, however we also tailor make packages for more complex set-ups in the various industries.

Our Customer Support Services typically include:

  • Reception Service and Appointment Setting
  • Live Message & Automatic Message Taking
  • First Line & Technical Support via Telephone
  • Customer Support via Email & SMS channels
  • Social Media Community Management via all platforms
  • Social Media Listening
  • Live Chat
  • Video Chat

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