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Centrecom

Turning Innovation into Business Advantage. Your Trusted Partner for Customer Experience, Outsourcing, and Business Support Services.

All About the #centrecomlife

Powered by a world of talent, we combine diverse expertise, multilingual capabilities, and a strategic global footprint to deliver exceptional service as a trusted extension of the our Client Partners' brands.

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Employees powering our Success

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Languages. Native Expertise

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Global Offices with Local Expertise

The Principles Behind Everything We Do

Centrecom takes pride in being the Centre of Excellence providing value to our clients’ business by identifying customised solutions. Our team is an extension to organisations entrusting us to deliver a professional service through Quality, Innovation and Expertise.

Our vision of putting our customers first gives us direction and drives every day-to-day decision, be it large or small. We consciously choose to care.We place our clients’ success and their customers’ interests at the heart of every decision we make. We choose to listen, understand and feel.

We are committed to helping our People thrive and our Client Partners succeed.

We believe that happy, engaged people bring energy, creativity, and excellence to everything they do.

 We work as one team, across departments and locations, and with our Client Partners – to deliver exceptional results.

Behind Every Success Is a Great Team

Our success is driven by experienced leaders who are passionate about developing people, building trusted partnerships, and delivering outstanding results. Together, they guide our growth, support our teams, and help our clients succeed through innovation, partnership, and operational excellence.

Founding Team

Leslie A. Cassar

Managing Director and Co-Founder

2808

Anthony Cassar

Managing Director

2840

Executive Leadership Team - Malta

Robert Spiteri

CEO Centrecom Malta

2984

Cristina Abela Misaros

Chief Financial Officer

3031

Maria Micallef

Chief Commercial Officer

3033

Stefan Ancilleri

Chief Information Officer

3035

Alicia Felice

Head of Human Resources

3038

Denyse Borg Calleja

Head of Contact Centre & Front-Office Operations

3040

Hany ElMahalawy

Head of Workforce Management & MIS

3042

Isabelle Caruana

Head of Corporate

3044

Svetlana Mountjoy

Head of Quality Assurance and Training

3046

Yury Vanegas

Head of Revenue Accounting Operations

3049

Executive Leadership Team - Fiji

Rochelle Gomes Dias

Executive Director & COO

3051

Reginald Raman

Financial Controller

3055

Vinit Sen

Director of IT & Infrastructure

3057

Built on Trust. Strengthened through Partnership.

For decades, organisations have trusted Centrecom as an extension of their teams, relying on our people and expertise to help them strengthen customer relationships and achieve their business objectives.

Alfred Hili
Entain
Vodafone
SKS365
Oestopathy Malta
Malta Enterprise
Gumtree
Housing Authority
Delta Summit
Epic
Electrofix
Flybaboo
Covid-19 Helpline
Peninsula Hot Spring
Browns
MTCA
Heritage Malta
Fiji Airways
Servizz Govt
The Oodie
Oze IT
Esports Technologies
Breakaway
Atlas Insurance
APG
Air Malta
Air Tahiti
Malta NSO
Mita
Jobs Plus
Luxair
NETENT
Qantas
Serenata
Lotter

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Empowering People through Innovation, backed by Resilient Infrastructure and Business Continuity.

At Centrecom, technology empowers people. We combine human expertise, empathy, and creativity with AI, automation, analytics, and customer engagement platforms to enhance performance and elevate customer experiences. Backed by a secure, resilient infrastructure, we ensure business continuity and give clients confidence in everything we do.

Resilient Business Continuity

Built with redundancy, failover capabilities, and disaster recovery measures to ensure uninterrupted service and operational resilience.

ISO 27001-certified security framework, network segregation, controlled access environments, and continuous monitoring help protect client data and business operations.

AI-enabled solutions, intelligent automation, and advanced analytics enhance human performance while ensuring security, transparency, compliance, and human oversight.

Business intelligence and performance monitoring tools that support smarter decision-making and continuous improvement.

Flexible technology that adapts, grows, and evolves alongside our clients’ changing business needs.

Certified. Secure. Trusted.

Our certifications and compliance standards reflect a relentless commitment to protecting data, delivering quality, and supporting business-critical operations.

“In my 14 years at Centrecom, I've had the opportunity to learn, grow, and build my career, progressing from Contact Centre Agent to Training Coordinator."
Josephine Sacco
Training Coordinator
"I've grown both professionally and personally at Centrecom, where learning, development, and teamwork are truly valued."
Laura Forero
Revenue Accounting Specialist

Where People Grow, and Opportunities come to life.

At Centrecom, Centrecom, you’ll find more than a job – you’ll discover opportunities to grow, develop new skills, work alongside talented people, and where success is part of everyday life.

"What I enjoy most about working at Centrecom is the supportive and collaborative environment. I’m encouraged to learn, grow, and share new ideas, which motivates me to give my best every day and contribute to the success of the team."
Andrew Tanti
Contact Centre Team Leader
“Working at Centrecom is fulfilling because, as a working mother, I feel supported both professionally and personally. The people around me inspire, encourage, and help me grow every day.”
Roberta Montfort
Contact Centre Agent

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